What Our Customers are Saying
Mark Gonsenhauser’s Rug and Carpet Superstore offers a very large and extensive selection of rug and carpet inventory as well as rug services such as cleaning and repair. Our professional staff is always ready to help you find the perfect rug or wall to wall carpet for your home or office.
Our rug cleaning and repair staff is expertly trained in the art and technical skill of rug restoration. Read what our customers are saying about about our products and services.
“We really love our rugs from Mark Gonsenhauser’s! Tabitha was so helpful finding something that both looks beautiful in our space and fits our budget”.
“Wouldn’t buy a rug anywhere else! Excellent service on top of quality. Great espresso, too!”
“As a client of many years, my experience has always been a pleasure. I have purchased carpeting, an array of rugs, and have never been displeased. The staff is knowledgeable, courteous, and the best part is bringing the rugs back and forth to try in one’s own home before purchasing. My advice: Start your search here….”they’ve got your rug!”
“As a customer for the past 15 years, I am never disappointed with the service I receive from the store. Usually it only takes me one run of sampling rugs in my house to make a decision but this recent purchase required four runs. The staff was just as accommodating from the first run right through to the fourth. It makes such a difference being able to try the rugs out in your home!”
I want to express my appreciation for the outstanding job your shop did on our large Persian rug. The repair is superb and the color restoration is excellent. We’ve already had many positive comments on the job you did for us. I also want to mention how helpful and courteous your employees were in delivering the rug and the careful attention they gave to making sure it was laid properly. Thank you again for your assistance."
"I would not hesitate to recommend your business to others.”
Executive Assistant to Pat Robertson, The Christian Broadcasting Network.
The Restored CBN Rug ready for delivery & Mark Gonsenhauser and Staff
“Diane Samareh helped us with our rug selection two weeks ago. She was very helpful and friendly. We told her what we wanted and how much we wanted to pay and the size. She took us right to the rug we wanted. Of course, the color choice was ours. We have lived in Virginia Beach 31 yrs but this was our first time in your store. We will be returning later this year for a larger one. Your selection is exceptional and your slogan “I got your rug” says it all.”
“After shopping at Mark Gonsenhauser’s rugs for several years, I know I will be a customer for life! His wonderful selection of rugs has something for every taste and budget. The quality of workmanship is superb! I especially enjoy the personal attention and the above and beyond help that the sales people and staff provide, whether you are a long time customer or purchasing your first rug. They also provide superior cleaning and repair services to return your treasured rugs to prime condition. I have thoroughly enjoyed the experience of decorating my home with these beautiful rugs and I hope everyone will take advantage of the opportunity to visit Mark Gonsenhauser’s!”
“My shopping experience at Mark Gosenhouser’s Rugs was such a delight! Many beautiful rugs to pick from, a sales staff that was friendly, knowledgeable, and helpful, and very good prices. Being able to have rugs delivered to see which one looked best in my home was an outstanding service. Couldn’t be happier with my choice.”
“Our organization regards Mark Gonsenhauser’s as an outstanding resource for quality accent rugs demanded by our corporate clients. On a recent requirement for a high-profile CFO’s office, Tabitha Mund provided exceptional advice and expertise so that our client’s needs were answered. This high standard of service extended both to the delivery of multiple options for the client’s evaluation and to the installation of the selected rug. All of our budget and scheduling requests were met efficiently and on time. On those occasions when projects demand this type of specialized accessory, we feel fortunate to have this level of product and product knowledge available to our firm.”
A big THANKS to you and your staff for “saving” my rug! After cleaning and stain removal the colors were more vibrant and it smelled so fresh and clean. I appreciate that it was done so quickly and I had back before I was supposed to. I look forward to coming in to buy my next rug…I love all the new styles you are carrying!”
“I am a repeat customer and my wife and I went to the store and browsed a wide selection of carpets. We ordered our new rugs and picked them up about a week later. I got more than my money’s worth! There are rugs for all budgets and all houses. If you are in the market for a quality rug, try Mark Gonsenhauser’s store, he and his staff will work with you in finding the best rug to meet your needs.”
“I highly recommend this store. Tons of options to choose from , very friendly staff and salesperson , very reasonable price. I had a great experience and will highly recommend to everyone.”
“Because Gonsenhauser is known for the best rugs in the area I was intimidated to go in as I was not a “high end customer”. It did not matter if i was looking at rugs for $500 or $5000 – they gave me incredible and personalized service. Absolutely no pressure to buy. They absolutely want you to happy with your rugs – and they do everything to help you make the right choices.”
“Our experience with Mark Gonsenhauser has been extremely positive in every way; their professionalism and courteous service has been second to none. They’ve gone out of their way to accommodate our every need, which will continue to make them our first choice when a situation calls for a rug or carpet.”
“For more than 20 years we have enjoyed purchasing from Gonsenhauser’s. We have been especially happy to find very large rugs and odd sizes we would have been unable to find elsewhere. Even better, we were able to support local business by fulfilling our needs here in Hampton Roads!”
What beautiful rugs!! I am a customer for life. I had no idea you had such gorgeous rugs and great service. Prices were excellent also!”
“I had some of my Oriental rugs cleaned and repaired and I could not be happier! They did an outstanding job. Just as important was the way I was treated. Everyone is so nice and accommodating. it’s hard to find that kind of service these days. I highly recommend Mark Gonsenhauser Rugs and Carpets!”
“Mark, we’ve had our WHITE carpet nearly 9 years! Our home appraisal guy came the other day and he asked if we had just put it in. GOOD STUFF!!”