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About Us

Mark Gonsenhauser’s Rug and Carpet Superstore is Hampton Roads’ oldest and largest Decorative and Oriental rug and carpet retail showroom. We are a third generation rug dealer first established in 1936.

We have a tremendous inventory of 10,000 hand-made and machine-made rugs in 20,000 square feet!

Our team of professionals are top notch and we are here to serve you in all your rug, carpet and rug cleaning needs. It is our pleasure to earn your business!

Modern/Decorative Area Rugs, Traditional Rugs, Carpet & more

Mark Gonsenhauser

We carry every size, style, design, color and shape of rug imaginable. As a large direct importer of rugs, we have the most competitive prices for Modern/Decorative and Traditional rugs in Virginia Beach and the entire Hampton Roads area. In addition, we sell all the national name brand rugs such as Karastan, Nourison, Stanton and Momeni just to name a few.

Our carpet department offers an extensive selection of quality carpet brands to fit your lifestyle and budget. We have carpet available in infinite colors, designs, patterns and solids – wool’s, nylon and blends. Our in-house carpet experts are here to educate you about everything you need to know to make an informed buying decision. Our goal is simple, we promise to earn your business!

Our store has the largest full service in-house rug cleaning, repair and certified rug appraisal facility in the Hampton Roads area.

Enjoy Our No Pressure Shopping Experience!

Our helpful and professional staff are happy to guide you through the rug buying process to find the perfect rug or carpet for you and your home or office. Our showroom features rugs in every design, style, size and price point imaginable!

With our Rugs on Approval service, if you see a rug in our showroom that you like, but want to be certain it is the perfect rug, you can take it home for FREE! We allow a 3-day in-home trial for you to try the rug in your space, in your lighting, and with your current décor. If it works, you may pay with your method of choice. If the rug does not work, simply return it to our store, no questions asked. Our helpful staff is also more than happy to help you re-select other options for you to try again.

Service Area

We proudly serve all Hampton Roads cities; Virginia Beach, Norfolk, Portsmouth, Chesapeake, Suffolk, Hampton, Newport News, and the Williamsburg area. We also serve northeastern North Carolina and the southern end of the Eastern Shore of Virginia.

Unmatched Benefits, Tailored For You

 
BEST PRICE GUARANTEE
Discover unbeatable deals on our rugs! Our Price Match Guarantee ensures you get the lowest prices, even compared to online retailers. If you find a rug at a lower price, we'll meet or beat it.
 
3 DAY IN-HOME TRIAL
We allow a 3-day in-home trial for you to try the rug in your room, in your lighting, and with your current decor. If the rug does not work, simply return it to our store, no questions asked.
 
FREE CONSULTATIONS
We offer a complimentary in home design consultation for anyone in Hampton Roads interested in a rug or carpet. We are proud to have on staff a top team experienced in interior design.
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Frequently Asked Questions

Monday – Saturday: 10:00 AM – 5:30 PM Sunday: We are CLOSED on Sundays. We are always available for a personal appointment after hours. Please call us at 757-486-6600 to arrange a time.

We are a large direct importer and travel the world to buy our rugs. We sell most nationally known brands as well as rugs from almost all the rug weaving countries of the world. We also offer custom made rugs. Please contact us if we can help you further, 757-486-6600.

We are always looking for old, antique and semi-antique rugs in any condition. As well as Persian rugs, silk rugs and tapestries.

Absolutely, yes we can make a custom rug to most any specification. As a direct importer we are able to accommodate orders for rugs in special sizes, colors, patterns and designs. Contrary to belief a custom rug is not necessarily more expensive than one purchased off the showroom floor. Production time varies and we will give you an estimated completion when you place your order.

Rugs that were first taken on approval and then purchased may be returned for a full store credit only within 3 days. Rugs purchased outright (not taken on approval) can be returned for a full refund within 10 days. All special orders are non-refundable. All clearance rugs are final sale only and are not eligible for return or store credit.

Visa MasterCard American Express Discover Checks/Cash We also offer Gift Certificates. Call us today to buy a gift that will “floor” someone.

Yes, please refer to Pick Up and Delivery page for more details.

Yes we can appraise your rug. We are certified by the Oriental Rug Retailers of America (ORRA). We are also nationally recognized by the major insurance companies

All Oriental rugs are original works of art. There are many factors that go into determining its retail replacement value. Namely age, condition, country of origin, quality and knotting. Establishing a value is as much an art as a science but as a certified appraiser by the Oriental Rug Retailers of America (ORRA), we are qualified to appraise your rug competently.

Valuable Oriental rugs are often covered by the fine arts portion of a homeowner’s policy, and as a knowledgeable dealer we will be able to help guide you through the questions related to this issue. Normally, you need an individual line item on your policy specifying the type, size and value or your rugs.

Just counting the knots per square inch (kpsi) alone normally does not give a true indication of the quality of an Oriental rug. One needs to know the type, the village or the tribe that the rug comes from. Each country of origin has a traditional knot count specific to that area...

In olden times and still today, vegetable dyes are used to dye the yarns that are used in rug making. But vegetable dyes are limited in the colors and intensity of color they produce so therefore chemicals dyes were developed. In the early 1900’s when the first chemical dyes were created, they were too acidic and over time did damage to the yarns. However, today chemical dyes are ph balanced and are no longer harmful to the yarns of a rug.,,,

Generally, yes. Silk is the strongest natural fiber and can handle normal wear. The only precaution that should be taken is not to water wash a silk rug but have it professionally dry cleaned only.

We recommend that you use the appropriate pad for your floor and rug type. The proper padding extends the life of the rug, prevents slipping and sliding, helps cushion the impact of foot traffic and makes vacuuming easier. We also carry a special pad for use over wall to wall carpet that prevents buckling, creeping and movement of your rug.

To insure even wear and depending upon the amount of traffic it is a good idea to rotate your rugs on a yearly basis.

Generally, yes. We recommend a vacuum that has a beater bar. Regular vacuuming between cleanings will help prolong the life and beauty of your rug. Try not to get the fringes caught in your vacuum cleaner and remember that a hand made Oriental rug is a work of art and care should be taken in all phases of cleaning and maintenance.

If a rug is to be stored for a long period of time, you can use a sheet, cloth or a plastic bag for wrapping. It is a good idea to store your rugs rolled up and not folded. You can also use some Para dichlorobenzene crystals, which may have to be renewed every few months. DO NOT store rugs in a humid, damp, warm or poorly ventilated room. DO store your rugs in an air conditioned space.

Moths can cause extensive damage to Oriental rugs. Not only do moths eat the pile but they also eat the knots on the back of a rug. Moths are especially attracted to areas such as those under furniture that remain relatively undisturbed. ...

If cared for properly, a fine Oriental rug can last many generations. A professional washing will bring out the richness of color and softness of the wool and will help preserve your rugs beauty and value. Fine dust that is tracked into your home gets trapped into the bottom of the pile of the rug and acts as an abrasive file to the wool which causes wear and damage. Regular cleaning removes the fine dust. Depending on the amount of foot traffic we recommend periodic cleaning of every 3-5 years.

Use a trusted professional Oriental rug cleaner to have your rug cleaned. Our facilities are here to serve you.

If you have an occasional minor spill there are things you can try at home.

Get In Touch

Mark Gonsenhauser's Rug & Carpet Superstore

4153 Virginia Beach Blvd
Virginia Beach, VA 23452

Store Hours
Monday - Saturday
10:00 AM - 5:30 PM


757-486-6600

757-333-1010

757-486-5304